Study PSM I Stakeholders, Managers, and Change: key concepts, common traps, and exam decision cues.
PSM I does not treat Scrum as something that happens only inside the team. The organization around the team can either support Scrum or quietly weaken it. Stronger answers help stakeholders and managers interact with the Scrum Team in ways that preserve value, transparency, and focus.
| External actor | Stronger Scrum interaction |
|---|---|
| Stakeholders | inspect value and give feedback, especially through the Sprint Review |
| Managers | help shape conditions for learning, focus, and capability growth |
| Scrum Master | coach the wider organization on how Scrum works |
Weak answers often allow outside actors to bypass the Product Owner, assign work directly to Developers, or convert the Scrum Master into a reporting layer. Stronger answers keep communication open while protecting the team’s actual operating model.
A senior manager wants daily individual utilization reports from each Developer. The stronger answer is to keep progress transparent through Scrum artifacts and team-level inspection, not to replace Scrum with individual micro-reporting.
Which action best helps the organization support Scrum?
A. Coach managers and stakeholders on how Scrum creates transparency and where feedback belongs
B. Limit stakeholder interaction so the team can avoid any change during the Sprint
C. Ask Developers to report directly to managers each day instead of using Scrum artifacts
D. Give the Scrum Master final approval over all stakeholder requests
Best answer: A
Why: Scrum works better when the surrounding organization understands how value, feedback, and transparency flow through the framework.
Why the others are weaker: B, C, and D all distort Scrum rather than helping the environment support it.